Article I – General Provisions

1. For the purposes of these General Terms and Conditions (hereinafter referred to as the “T&C”), the following definitions apply:
   • Provider of administrative services or website operator – the company Oki-Doki.sk s. r. o., Company ID (IČO): 57174474 (hereinafter referred to as the “Provider”).
   • Website – the website oki-doki.sk, or any other website(s) that, with the Provider’s knowledge, are redirected to the content of ukon.sk or oki-doki.sk and operated by the Provider (hereinafter referred to as the “Website”).
   • Services – the products and/or services listed on the Website (hereinafter referred to as the “Services”).
   • Client – a natural or legal person who orders Services through electronic or personal communication with the Provider (e.g. by email or via the Website), in person at the Provider´s premises, by phone, or in another demonstrable manner, solely for business purposes (hereinafter referred to as the “Client”).
   • Contracting Parties – i.e. the Provider and the Client together (hereinafter referred to as the “Contracting Parties”).
2. These T&C govern the rights and obligations of the Provider and the Client in connection with the provision of Services ordered via electronic communication (e.g. by email or via the Website), as well as in person, by phone, or via other demonstrable means.
3. The T&C form an inseparable part of the Service Agreement (hereinafter referred to as the “Agreement”) concluded between the Provider and the Client, unless otherwise specified in these T&C or agreed individually with the Client.
4. These T&C also apply to the “virtual office” service. By ordering the virtual office service and agreeing to these T&C, the Client also agrees to the content of the Virtual Office Service Agreement, available at the following link: Zmluva o sídle.

Article II – Services

1. The subject of the services provided by the Provider includes, in particular: administrative and business consulting services, which include: proofreading of texts in general document templates, scanning of documents, forwarding of documentation (e.g. excerpts from the Commercial Register) related to the service, as well as providing general information about doing business in the Slovak Republic and contact details for relevant institutions in this field.
2. Provision of administrative management and organizational-economic services, in particular: filling out applications and forms; booking appointments at offices, companies, and other institutions; personal accompaniment as requested by the Client; administrative assistance within the scope agreed upon between the Provider and the Client.
3. Provision of interpreting and translation services in Ukrainian, English, and Russian, including professional translation and interpreting from Slovak to Ukrainian, English, and Russian and vice versa.
4. Provision of virtual HQ office services, including: providing consent for company HQ office registration (based on authorization from the premises owner), administration of correspondence and mail (receiving, scanning, and forwarding mail), management of electronic/data mailbox (monitoring incoming messages and sending notifications).
5. Sale of companies – the Provider may, under terms agreed in the contract, perform actions aimed at transferring a business share in an existing company, including changes to the registered HQ office, managing director, or business name. The service includes preparation of documentation, consultations, and registration of changes in relevant registers, if authorized to do so by the Client. The provided consultations do not constitute legal advice. The service is considered completed upon registration of changes or final refusal of their registration.
6. Provision of intermediary services in the field of commerce and services: automated data processing, advertising, property management and operation; brokering contacts with HR service providers (recruitment agencies); brokering contacts with medical facilities or Foreign disease centers authorized to issue medical certificates confirming that a person is not suffering from a communicable disease endangering public health.
7. Business, organizational, and economic consulting activities, including consulting in company formation and management, internal process setup, cost optimization, selection of suitable business forms, and basic financial planning.
8. Bookkeeping services.
9. Rental of residential and non-residential premises.
10. Advertising and marketing services, market and public opinion research.
11. Computer services and services related to data processing.
12. Other services listed on the Provider’s website.
13. If terms such as “formation of an s.r.o.”, “changes in an s.r.o.”, “dissolution of an s.r.o.” etc. are used in connection with the provided Services, such terms shall be interpreted as administrative services related to the formation, modification, or dissolution of a limited liability company (s.r.o.).
14. For the avoidance of doubt, the Services do not include legal services under special legislation (e.g. Act No. 586/2003 Coll. on Advocacy, as amended), and the information provided does not constitute legal advice. The information is of a general and informational nature only and originates from publicly accessible sources. If the Client requires legal services or legal advice, they are obliged to contact a lawyer or a law firm registered with the Slovak Bar Association (SAK): https://www.sak.sk/web/sk/cms/lawyer/adv.

Article III – Ordering Services

1. The Service Agreement between the Client and the Provider is concluded upon the Client’s acceptance of the Terms and Conditions (hereinafter T&C) and provided that the Client pays the full price for the Service, unless agreed otherwise between the Contracting Parties. Payment is made based on the payment details provided by the Provider, in accordance with Article III, paragraph 4 of the T&C.
2. The Client may express consent to the T&C electronically when completing the order form on the Website, via electronic (email), phone, or personal communication with the Provider, or by signing a written order. The latest possible moment of acceptance of the T&C is the payment by the Client based on the payment information provided by the Provider in accordance with Article III, paragraph 4, unless earlier consent can be proven.
3. The Provider undertakes to provide the Service in accordance with the delivery conditions specified in Article IV of the T&C, after receiving payment for the Service. The basis for payment is a pro forma invoice, invoice, or unique payment details generated by the Provider or a person authorized by the Provider.
4. If the Client discovers any discrepancy between the ordered and the expected Service, they are obliged to notify the Provider immediately via email sent to info@oki-doki.sk.
5. In case of doubt about the moment of conclusion of the Service Agreement, the latest moment shall always be considered the moment when the payment for the Service is credited to the Provider’s account, in accordance with the payment information provided to the Client by the Provider.

Article IV – Payment Terms

1. Service prices are listed on the Website in the Price List section and are valid on the day the Service is ordered.
2. The price for the Service is paid in advance, unless otherwise agreed between the Contracting Parties, via bank transfer or through the payment gateway of Revolut Ltd (Company ID: 08804411), based on the unique payment information provided by the Provider.
3. After the Service is provided, the Provider issues a tax document (invoice) to the Client, in which the received payment is settled.
4. If an incorrect price is published for a Service (e.g. due to a technical error), the Provider is not obliged to provide the Service at that price. In such a case, the Provider may offer to provide the Service at the correct price. If the Client does not agree with the change, they are entitled to withdraw from the Service Agreement.
5. The Provider reserves the right to unilaterally adjust the prices of Services listed on the Website. New prices are valid from the date of publication. This change does not affect Services ordered before the date the new prices are published.
6. The price for the virtual office service is set according to the current price list published on the Provider’s Website and is the same for all clients. The service may be ordered for a one-year or multi-year period. The price includes costs associated with the use of the provided premises. In case of delayed payment, the Client is obliged to pay a contractual penalty of 0.5% of the outstanding amount for each day of delay, but not less than EUR 50. This does not affect the right to claim damages. In case of delay, the Provider reserves the right to terminate the Agreement and suspend the provision of services. The Provider is also entitled to recover receivables through third parties.
7. The Agreement on Provision of a Virtual Office (hereinafter “Office Agreement”) is concluded for a fixed period of 12 months with automatic renewal for another 12 months, unless one of the Contracting Parties notifies the other party in writing, at least one month before the expiration of the Office Agreement, that it does not agree with the automatic renewal. The Client is not entitled to terminate or cancel the automatic renewal of the Office Agreement if, on the given date, the registered office address provided by the Provider is still listed in the Commercial or Trade Register. If the Client ceases to exist before the expiration of the prepaid period, the paid amount shall be considered as full payment up to the moment of termination, and no refund of a proportional part of the price shall be granted.
8. The price for the Service does not include the cost of delivering documents abroad or the Provider´s travel expenses for personal provision of the Service, unless agreed otherwise between the Contracting Parties. Such costs will be re-invoiced to the Client at 1.5 times their actual value (at a ratio of 1:1.5), unless the Contracting Parties agree otherwise.

Article V - Delivery

1. If the nature of the Service allows and unless the Contracting Parties agree otherwise, the Service shall be delivered electronically to the email address of the Client. The Provider shall not be liable for any damages caused by the malfunction or insufficient capacity of the Client’s email address.
2. The Client is obliged to provide the Provider with the necessary cooperation related to the delivery of the Service, in particular:
   • poskytnúť všetky dokumenty a informácie nevyhnutné na riadne poskytnutie Služby,
   • prior to the commencement of the Service, to provide current contact details, in particular the correspondence address (or residence address), telephone number, and email address designated for communication (the email address must be technically capable of receiving files in “.doc” and “.pdf” formats),
   • to regularly (at least once per day) check the designated email inbox during the provision of the Service,
   • to ensure the availability and functionality of the telephone number provided to the Provider,
   • to confirm receipt of emails from the Provider when requested,
   • to collect postal mail sent by the Provider to the stated address.
   • after receiving documents intended for signature, to print such documents in the number of counterparts recommended by the Provider and ensure that they are signed by authorized persons; if notarized signatures are required, the Client is obliged to arrange such notarization at their own expense (e.g. by a notary, municipal office, or embassy); to send the signed documents to the address of the Provider by mail at their own cost (if the nature of the Service requires it),
   • to ensure any other conditions and cooperation necessary for the proper provision of the Service, to the extent resulting from the nature of the specific Service (e.g. access to required data, documents, technical equipment, or the Client’s personal presence or representation, if needed for proper Service delivery).
3. The delivery time of the Service shall be confirmed by the Provider to the Client via email depending on the selected Service. The delivery period begins on the day the complete and duly signed documentation is delivered to the Provider. This period is only an estimate, as unexpected legal or factual circumstances related to the Service may arise, which the Provider cannot influence in advance. Therefore, these deadlines are not binding on the Provider and the Provider bears no responsibility for any delay in the delivery of the Service. The maximum delivery time for all services under the T&C is 3 months, unless agreed otherwise.
4. The Client is entitled, at any time after entering into the Service Agreement, to request updates on the ongoing provision of the Service via email, telephone, or in person.
5. In the case of Services involving universal document templates, the Client, after full payment for the Service, is entitled to use the provided universal templates solely for personal and non-commercial purposes. Any other use or distribution of universal templates requires prior written consent from the Provider. If the Client decides to be represented in electronic register proceedings, they do not authorize the Provider for such filings; instead, the Client (or an authorized person) may authorize another person entitled to such submissions (e.g., a lawyer).
6. If the Client, during the order process and before submitting it to the Provider, requests submission of the generated documents via the Website to the relevant state authority, the Client acknowledges that such submission is not carried out by the Provider but arranged by the Provider through the law firm Advokátska kancelária ŠČURY, s.r.o., which performs it free of charge. The cost of arranging this service is included in the service fee. The Client may also decide in the online form to handle the submission independently or through a chosen lawyer. In such a case, the Provider shall provide the necessary cooperation to the Client or their representative..
7. The Provider is entitled to provide the Services through its employees, contractual partners, or other third parties to whom the provision of Services is entrusted.

Article VI - Communication and Delivery

1. The Contracting Parties agree that the preferred method of communication and delivery is electronic communication, primarily via email to the Client’s email address. Delivery by other means is only possible if required by the nature of the Service or if the Contracting Parties agree otherwise.
2. Physical delivery of documents by post within the territory of the Slovak Republic will be arranged by the Provider solely based on a special order from the Client as an additional service, which must be prepaid. The price for this additional service shall be invoiced as a surcharge at a 1:2 ratio to the actual costs incurred by the Provider, unless agreed otherwise.
3. Items sent by email shall be deemed properly delivered on the day they are sent to the Client’s email address.
4. After the Service has been provided, the Provider shall promptly send the Client all documentation related to the Service in electronic form, or in printed form if agreed or ordered.

Article VII - Liability

1. The Provider does not provide legal advice or legal services as defined by special regulations through the Website or its Services, and therefore such information shall not be considered legal advice. The provided information is solely of a general, informative, and summarizing nature and is based on publicly available sources. If legal services are required, the Client must contact a lawyer listed in the register of the Slovak Bar Association or a notary listed in the Chamber of Notaries of the Slovak Republic.
2. Due to their general nature, universal templates do not replace comprehensive legal advice provided by law firms. The Provider is not liable for any damage caused to the Client in connection with the use of template documents. The template is not tailored to the specific requirements of individual cases.
3. The Provider notes that the information on the Website may be updated without prior notice and is entitled to change the scope of Services offered on the Website. Such changes do not apply to orders already being processed or Services already provided.
4. The Provider shall not be liable for damage caused to the Client, especially (but not exclusively) if the Client:
   • provided false or incomplete information,
   • failed to provide timely cooperation for the provision of the Service,
   • altered the contents of the universal templates provided in connection with the Service,
   • did not provide all required documents for the Service in the necessary quantity, format, or content.
5. If the commercial register, district office, or other relevant contact point as defined by Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market makes an entry regarding a company, trade, or change therein contrary to the submitted proposal and/or accompanying documents, neither the Provider nor the person who submitted the proposal shall be liable for such incorrect entry in the register..
6. The Client is responsible for the accuracy, correctness, and completeness of the identification and personal data provided to the Provider in connection with the Service. If the Client provides data relating to a third party, they are obliged to do so based on a specific legal relationship with the third party or must obtain prior consent from the third party for the provision of their personal or identification data. Upon the Provider’s request, the Client is obliged to prove the legal basis for providing third-party data.

Article VIII - Withdrawal from the Contract

1. Unless otherwise agreed in writing between the Provider and the Client or unless otherwise stipulated in these T&C, the Client is entitled to withdraw from the Service Agreement without giving any reason, or for any reason, at any time after its conclusion, but no later than before the submission of an application for entry in the Commercial Register, notification of a trade, or submission of any other application/request to the competent single contact point under Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market. For such withdrawal, the Client is obliged to pay the Provider a cancellation fee of 20% of the total price of the ordered Service. If the Client has already paid the full price of the Service prior to withdrawal, the Provider shall refund the amount paid reduced by the 20% cancellation fee. However, if an administrative or court fee has already been paid or third-party services have been arranged (e.g., translation or administrative tasks), the Client is not entitled to reimbursement of such costs. In such a case, the Provider shall only refund the remaining amount, reduced by the cancellation fee, the value of paid administrative and/or court fees, and the costs of third-party services.
2. The Provider is entitled to withdraw from the Service Agreement without giving any reason or for any reason, especially if the Client:
   • provided false or incomplete information, or if other data provided by the Client prove to be false or incomplete,
   • failed to promptly provide the necessary cooperation for the provision of the Service,
   • submitted modified documents related to the Service in any way,
   • failed to provide all required documents for the Service in the required number, format, or content,
   • ordered the Service for a person who does not meet the legal requirements for its proper provision (e.g. if the sole founder of a limited liability company is already the sole shareholder in more than two companies, or if the sole founder/shareholder is a legal entity with only one shareholder, or if the shareholder or managing director is subject to insolvency proceedings or disqualified from business activities).
3. In case of withdrawal from the Service Agreement by the Provider, the Provider shall refund the amount received for the Service reduced by the value of already rendered services, the Provider’s actual costs, and any administrative or court fees paid, along with any documents received from the Client.
4. Withdrawal from the Service Agreement must be made in writing or electronically by email sent to the known email address of the other Contracting Party. In the case of electronic withdrawal, it is considered effective on the date it is sent to the other Party’s email address.

Article IX - Complaints

1. The Client is obliged to notify the Provider by email at info@oki-doki.sk of any non-compliance of the Service with what was ordered without undue delay upon discovering such non-compliance.
2. If the Client is dissatisfied with the provided Service, they may submit a complaint to the Provider by email to info@oki-doki.sk or by mail to the Provider’s registered office, stating the reason for the complaint. The Provider processes complaints on business days from 9:00 a.m. to 4:00 p.m. and generally within seven (7) business days from receipt. Complaints are handled in accordance with the generally binding legal regulations of the Slovak Republic.
3. Information on the alternative dispute resolution entity for Clients who are consumers: If the Client is a consumer (i.e. a natural person not acting within the scope of their business, employment, or profession when concluding and fulfilling the contract) and is not satisfied with how the Provider has handled their complaint or believes their rights have been violated, they have the right to contact the Provider with a request for correction. If the Provider rejects the request or fails to respond to it within 30 days from its submission, the Client (consumer) has the right to submit a proposal for the initiation of an alternative dispute resolution procedure to an alternative dispute resolution entity (ADR entity) under Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Acts, as amended. The Client may submit the proposal in the manner specified under § 12 of the above-mentioned Act. The list of ADR entities and more information regarding alternative dispute resolution is available on the website of the Ministry of Economy of the Slovak Republic at: https://www.mhsr.sk. The Client may also submit a complaint through the Online Dispute Resolution platform at: http://ec.europa.eu/consumers/odr. Alternative dispute resolution can only be used by a consumer – a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business, employment, or profession. Alternative dispute resolution applies only to disputes between a consumer and a seller arising from or related to a consumer contract.

Článok X. Záverečné ustanovenia

1. The Provider reserves the right to amend, supplement, or replace these General Terms and Conditions (hereinafter referred to as the “T&C”) at any time with new terms and conditions (hereinafter referred to as the “T&C Changes”). The Provider shall publish the T&C Changes on the Website along with the date of their validity and effectiveness, or send the amended or new T&C directly to the Client by email. If the Client does not agree with the T&C Changes, they are obliged to notify the Provider in writing that they do not accept the changes, no later than by the effective date of such changes.
2. In the event that the Provider has sent the Client multiple versions of the terms and conditions, the version most recently sent to the Client shall apply.
3. All disputes arising between the Contracting Parties from legal relationships based on the Agreement or related contracts, including disputes over the validity, interpretation, and termination of the Agreement, shall be resolved by the Contracting Parties primarily through mutual agreement.
4. The content of the Website is protected in accordance with copyright law, with proprietary rights exercised by the Provider.
5. By using the Website or sending an electronic order from the Website, the User of the Website (the Client) declares that they have read, understood, and fully and unconditionally agree to these T&C.
6. The Provider shares the Client’s personal data with the law firm Advokátska kancelária ŠČURY, s.r.o., or another law firm chosen by the Client. This law firm provides legal services to the Provider in accordance with Act No. 586/2003 Coll. on Advocacy, and ensures legal filings to the competent state authorities necessary for registration and the issuance of required authorizations essential for the provision of the Service. In the event the Client orders a virtual registered office address, the necessary invoicing data shall also be transferred to the lessor of the given address. The processing of personal data is carried out in accordance with the GDPR and the Personal Data Protection Actskytovanie osobných údajov je v súlade s GDPR a zákonom o ochrane osobných údajov.
7. The legal relationships between the Provider and the Client are governed by Slovak law. Any matters not regulated by these T&C shall be governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, and Act No. 22/2004 Coll. on Electronic Commerce.
8. The supervisory authority is the Slovak Trade Inspection, with its registered office at: Prievozská 32, 827 99 Bratislava 27.
9. The Provider and the operator responsible for the administration and delivery of the service is: Oki-Doki.sk s. r. o., Company ID (IČO): 57174474, Email addresses: info@oki-doki.sk and info@ukon.sk.

These General Terms and Conditions entered into validity and effect on 01/01/2024

Article XI - Published Historical Versions of the T&C

Previous versions of the General Terms and Conditions::

• VOP, platné od 01.01.2024